Business Correspondence Formats (Chapter 9): Different formats for different contexts. Inquiry format: Clear question, relevant details, polite closing. Quotation request: Specific items, quantities, delivery timeline. Order format: Product details, quantities, payment terms, delivery address. Complaint format: Clear problem statement, specific details, desired resolution, professional tone. For accountants, format mastery ensures professional communication. Exam tip: Match format to correspondence type; ensure all relevant information included.